Contract Cancellation Canada LTD (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect
We collect personal information directly from you when you:

Submit an inquiry through our website

Schedule a consultation

Sign up for services or request legal referral assistance

Communicate with our representatives (by phone, email, SMS, or chat)

The personal information we may collect includes, but is not limited to:

Full name

Address

Phone number

Email address

Property ownership or tenancy status

Details of your home improvement contract(s)

Credit and financing-related details as relevant to your case

Communications and call recordings for quality and legal purposes

2. How We Use Your Information
We use your information to:

Review your contract(s) and assess eligibility for cancellation

Provide consulting and case coordination services

Refer you to independent legal or paralegal professionals

Schedule and conduct appointments or calls

Respond to your inquiries or feedback

Improve our services and internal processes

Comply with legal and regulatory obligations

3. Disclosure of Your Information
We do not sell or rent your personal information. We may disclose your personal information to trusted third parties, including:

Independent legal and paralegal professionals (upon your consent)

CRM platforms and service providers who support our operations (e.g., CallTools, Go High Level)

Regulatory or legal authorities when required by law or to protect our legal interests

Third-party contractors engaged in assisting with your file (bound by confidentiality agreements)

4. Your Consent
By submitting your information to us via our website, phone, or other means, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us directly.

5. Data Storage and Security
We store your information securely using encrypted platforms and secure CRM systems. We implement appropriate technical and organizational measures to safeguard your personal data against loss, theft, unauthorized access, or misuse.

6. Your Rights
You have the right to:

Access your personal information

Correct any inaccurate or outdated information

Withdraw consent to the use of your data

Request deletion of your information (subject to legal obligations)

To exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third-party sites.

8. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance user experience and collect non-personal usage data for analytics and optimization. You can modify your browser settings to disable cookies if you prefer.

9. Policy Updates
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Contract Cancellation Canada LTD
Email: info@contractcancellationcanada.com
Phone: 289-402-0274
Website: www.contractcancellationcanada.com